Professional Services
HealthTAP offers a range of professional services that empower healthcare organizations and professionals to improve their operations, optimize patient care, and drive positive change in the industry. Our services are designed to help healthcare organizations and professionals deliver better care, improve efficiency, and drive positive change in the industry.
We customize our services to meet your individual organizational goals after an initial intake, recommending the best course of action. This includes an estimated length of engagement and the best delivery mode (hybrid, virtual, or in-person) to meet your specific needs.
APPRECIATIVE INQUIRY
By emphasizing what is working well, Appreciative Inquiry aims to inspire and mobilize individuals within the organization to co-create and implement positive-change initiatives. This process is a strength-based approach to identifying organizational culture. It focuses on amplifying the organization's existing strengths, successes, and positive experiences to create a shared inclusive vision for the future.
ASSET-BASED STRATEGY DEVELOPMENT
A facilitated experience to identify and utilize individual, organizational and/or community assets as resources to collaboratively develop strategies and act quickly for deployment. Deliverables include interviews with members of your organizations, a customized written report and a presentation on findings.
FAILURE MODES AND EFFECTS ANALYSIS (FMEA)
The purpose of this event is to allow the service team to identify potential process steps and/or service failure modes to patients and to staff and mitigate risks through process redesign. The goal is to improve the quality of care and reduce the potential for patient harm or adverse events, through risk prioritization. FMEA should be used when designing a new process or new product service, when significant changes are made to existing processes and periodically to proactively identify and prevent potential risks and adverse events.
HUMAN-CENTERED DESIGN (HCD)
Teams will frame actionable insights to guide problem-solving. HCD is rooted in developing a deep understanding of stakeholders’ unidentified, unarticulated needs. Teams will turn solution concepts into low-fidelity simulations and test these prototypes to further iterate concepts. At the end of the engagement, teams will leave with insights for action, a priority list of solutions, and a plan for future prototype testing.
PROCESS PREPARATION (2P)
The purpose of this event is to develop a novel process for a new product or service or where the current process is unclear. Includes defining the scope, developing alternatives, narrowing, and evaluating alternatives, agreeing on a proposed new process, simulating the new process, documenting the new process, creating standard work, and creating an implementation plan.
RAPID IMPROVEMENT EVENT (RIE)
This event is designed to analyze and improve a targeted issue or process. Once an initial assessment/ workflow is complete, participants coordinate to identify gaps, barriers, and waste present in the current state. Next, participants work to identify an optimized future state workflow that will mitigate/eliminate waste present in the current state. Event follow-up uses Lean Daily Improvement to track metrics for daily progress to hardwire change.
SERVICE BLUEPRINTING
Service blueprinting is a visual mapping technique used to design and improve service processes. It focuses on the “user” (patient, customer, or client) and their journey through your organization’s services. While focusing on the customer journey it breaks down and maps the different operations and steps in delivering a single service end to end. Service blueprinting helps identify areas for enhancing theuser experiences and the streamlining of services.
USER RESEARCH/GEMBA ASSESSMENT
A customized engagement to discover customer pain points, needs and wants. Methods may include the following: empathy interviews, focus groups, observations/contextual inquiry, or card sorting. Deliverables may include the synthesis of qualitative and/or quantitative data and insights for action reports, Personas, Jobs to Be Done summaries, and/or Journey Maps.
VALUE STREAM ANALYSIS (VSA)
This event maps the entire flow of value resulting in a visual guide of all the elements necessary to deliver a product or service. A Value Stream Analysis (VSA) Event and its resulting RIEs and "Just Do ‘Em" projects — allow organizations to maximize the value created for the customers of each stream (i.e., revenue cycle, patient satisfaction, ED throughput) using diverse perspectives to plan strategic implementations.
