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Training Modules

HealthTAP offers comprehensive 90-minute facilitated training modules that provide healthcare organizations and professionals with invaluable insights and skills to succeed in a constantly evolving healthcare landscape. Our training modules are specifically designed to empower healthcare organizations and professionals with the necessary knowledge and skills to navigate through changes, innovate solutions, optimize processes, nurture psychological safety, and foster effective teamwork. By investing in our training modules, healthcare organizations can expect to improve patient care, enhance staff satisfaction, and increase operational efficiency, ultimately driving value and excellence in healthcare delivery.

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Assessing change readiness and urgency for change is the first step in successful change initiatives. This learning opportunity emphasizes engaging stakeholders early in the initiative. Successful change occurs when team members understand and feel part of a shared vision. This learning focus also introduces tactics to address resistance to change. Learners will be introduced to high level essential steps and concepts in managing change.


Human-centered design is a user-centric approach for problem-solving and product/service design. Learners will explore methods like empathy mapping, user interviews, and prototyping to deeply understand user needs and preferences. This training aims to equip participants with valuable skills to create innovative and user-friendly solutions that address real-world challenges effectively.


In this introduction to process improvement, participants will become familiar with key principles in improving processes including, respect for people, reducing waste, enhancing quality and measuring success. This learning module is recommended prior to pursuing Lean Certifications.


Psychologically-safe organizations foster well-being, productivity, accountability and innovation. Organizations that are psychologically safe also create a supportive work culture where individuals have a sense of belonging, feel comfortable taking risks and express concerns and ideas without fear of negative consequences. Learners will understand the different stages of creating a psychologically safe culture and what that looks like in practice.


Team dynamics aims to foster understanding and appreciation of individual team member assets and differences, leveraging insights to build cohesiveness and high-performing teams. Depending on the organization’s need one of the following may be incorporated into this facilitated learning: Myers-Briggs,Clifton Strengths Finder, or True Colors. Due to the use of copywrite materials, the cost is more than our hourly fee for service rate.

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